GloGlobal Capture provides legal intake and lead intelligence services to law firms: call answering, lead qualification against firm-defined criteria, consultation scheduling, secure document collection, intake preparation, and reporting dashboards. The service is provided under a signed service agreement and data processing agreement between GloGlobal and the engaging firm; those agreements govern where they conflict with these terms.
GloGlobal Capture is not a law firm and does not provide legal advice, legal representation, or referrals. Intake conversations do not create an attorney-client relationship with GloGlobal. Case acceptance decisions are made solely by the engaging law firm, by a human, after review.
The engaging firm is responsible for the accuracy of its qualification criteria and scripts, for reviewing intakes before acting on them, for its own professional-responsibility obligations (including conflicts checks and advertising rules), and for obtaining any consents its jurisdiction requires for call recording.
Service plans are offered in four tiers, depending on the features the firm selects, with custom workflows and features available at every level. Fees, setup charges, and billing terms for each firm are set out in its service agreement. Fees are exclusive of taxes unless stated otherwise.
The firm owns its data: recordings, transcripts, intake records, and documents. GloGlobal processes it only to deliver the service, as described in the privacy policy and the firm's data processing agreement. On termination, data is exported to the firm and deleted from GloGlobal's systems within the period stated in the DPA.
We target continuous availability but do not guarantee uninterrupted service; telephony and hosting depend in part on third-party providers. The service assists with intake. It does not guarantee that any lead will qualify, book, or sign. Except as stated in a signed agreement, the service is provided "as is" to the fullest extent permitted by law.
To the extent permitted by law, GloGlobal's aggregate liability arising from the service is limited to the fees paid by the firm in the twelve months preceding the claim, and neither party is liable for indirect or consequential damages. Nothing limits liability that cannot be limited by law.
Termination rights and notice periods are set in each firm's service agreement. These terms are governed by the laws of the State of Florida. Questions: grivera@gloglobalservices.com · 443-216-8841.